Test results With GetTested Pet rapid tests, you receive the result within minutes, directly at home. Each test is designed to be easy to use and provides a clear result. This gives you a quick first indication of your pet’s health, so you can act faster if needed.

Please remember that our tests are intended as a complement to veterinary care. If the result shows something abnormal or if your pet displays symptoms, you should always consult a veterinarian.

Shipping and delivery terms Shipping will be added with € 4.

Our products are sent to the address you specified when ordering. You as a customer are responsible for providing correct address information when ordering. If you have not received your delivery within 10 working days, please contact us at hello@gettested.pet and we will help you.

Prices and Payment All prices are stated in EUR including VAT.

Payment is made by card payment via the payment provider Stripe, which accepts VISA, Mastercard or AMEX.

Right of withdrawal You as a customer have a 14-day right of withdrawal. The withdrawal period begins to apply on the day you received your goods. The right of withdrawal only applies to analyzes that have not been sent to the laboratory for analysis and where the test kit, including the pre-stamped envelope, has not been used. Contact hello@gettested.pet to exercise your right of withdrawal and further instructions. If you do not return everything in original condition, we reserve the right to deduct the amount of the refund to cover the fees for the material cost.

We ask you to follow the instructions carefully. If, contrary to expectation, you need more material to perform your test, you can buy it yourself in our online store. This is because we have pushed prices to the maximum so that you as a customer will receive the best offer on the market.

In the event of a right of withdrawal, we will refund you within 30 days from the day you received the item. Any shipping and return costs are borne by the customer and are not refunded.

If you as a customer have used your test kit and regret your purchase after that, we will charge a cost of £15 for the test kit and € 4 for shipping (a total of € 21) which is deducted from the total amount we refund you, this to cover the cost of the sample material.

File a claim If you receive a test kit with any defects—such as a non-functional lancet, unusable test cassette (for rapid tests), or damaged components like a blood tube or blood collection paper (for lab tests)—you are required to return the complete test kit to us for a full examination. Upon inspection and confirmation of the defect, we will issue a full refund.

Please contact our customer service team before returning the item to receive further instructions. Returns without prior notice or incomplete kits may not be eligible for a refund.

Complaint If the item you received is damaged or if you received the wrong item, please contact hello@gettested.pet as soon as possible and we will help you.

We ask you to follow the instructions carefully. Should you unexpectedly need more material to perform your test, please contact hello@gettested.pet.

In the event of a dispute, we follow the General Complaints Board’s recommendations.

Customer Integrity The personal information you provide in connection with your purchase is stored so that we can fulfill our agreement on services or products towards you. According to the Personal Data Act, you have the right to access the information we have registered about you. Contact us at hello@gettested.pet if any information is incorrect and we will correct it or delete it.

If you have chosen to receive our newsletters, we will also process your personal data in order to send you information about our business.

Other GetTested reserves the right to make any price changes and is not responsible for any errors that may be attributable to a laboratory used for sampling and analysis.

GetTested reserves the right to make errors in the article information.